I’m extremely happy with my Harvest Right freeze dryer after I got the operator error kinks out. Big thanks to Mitchell at Harvest Right for getting me through my first load. He never belittled me about my rookie mistakes. First load was complete success and no looking back. My husband and I are OTR truck drivers and food on the road is expensive and unhealthy. The FD will give us home cooked meals and snacks for the road. Second phase will be for when we get off the truck and start our garden bounty preservation in the near future. I know I will always have assistances from Harvest Right with any issues I may have.
I have 2 freeze dryers. A medium which I gave to my son when we bought our large last March. I bought the medium at an estate sale about 2 years ago. I loved it so much that we decided to get the large in March of last year. We gave the medium to our son who is also very interested in preserving food. My large freeze dryer has been absolutely worth every penny we paid for it. It has been going none stop since we received it and the food has turned out better than I thought possible. We have always wanted to preserve food for our family for times of emergency and this is it. The service I have received from Harvest Right has been the very best possible. Any problems ( which I caused) were handled quickly and professionally. The personnel that I have dealt with have been friendly and caring. I have recommended our freeze dryer to many people and will continue to do so. I am very happy with our purchase.
Have had the heavy duty stainless steel unit for about a year and a half now.
Purchased and used it about a half a dozen times. The touch screen failed. Customer service stated they have a known issue with the touch screen failing due to mounting screws being to tight and loosening the screws fixes the problem. I loosened the screws to no avail, the problem persisted. Customer service ordered me a new touch screen and it is on the way. The unit works great but a little disappointed I may lose this seasons garden veggies due to a known issue.